Welcome to our residential building! Our goal is to ensure safe, clean, and pleasant living for all residents. To ensure that communication and the resolution of any requests run smoothly and efficiently, we have prepared a brief overview of rules and procedures for you.
1. Basic Rule of Communication: How Property Management Works
According to the Act on Ownership of Apartments and contractual terms, the property manager and owners’ representatives (committee) communicate exclusively with individual apartment owners, not directly with tenants.
- Your primary point of contact is the landlord (apartment owner):
Please resolve any requests, questions regarding payments, administration, structural alterations, reporting new occupants, garage chips, or repairs within the apartment directly with your landlord.
- The landlord communicates with the property management:
In the case of requests concerning common areas or property management services, the apartment owner contacts the manager or owners’ representative.
2. Overview of Procedures in Various Situations
| Situation | Whom to contact? | Procedure / Note |
| Emergency in the apartment (e.g., burst pipe, gas leak) | Emergency Service / Landlord | In case of immediate threat to health or property, contact the emergency service (contact number is available online, as well as on the notice board near the entrance / in standard building instructions). Inform your landlord immediately afterward. |
| Issue in common areas (e.g., out-of-order elevator, lighting fault, damaged gates) | Landlord | Report the situation to your landlord, who will contact the property manager. (In case of immediate risk or over the weekend, use the elevator/manager emergency service from the notice board). |
| Issuing chips, garage remotes, or nameplates | Landlord | Requests for issuing new chips or changing nameplates on the doorbell/mailbox are submitted exclusively by the apartment owner. |
| Adherence to house rules | Neighbors / Landlord | We kindly ask for strict adherence to quiet hours (10:00 PM – 6:00 AM), waste sorting, and maintaining cleanliness in common areas. |
3. Privacy and System Registration
The property management has no contractual or legal relationship with tenants and does not provide direct services to them. The manager manages the building for apartment owners and makes information (minutes, voting, financial statements) accessible exclusively to them.
All important notices (e.g., planned water or electricity shut-offs or building maintenance) are delivered by the manager to the apartment owner, who is obliged to inform you as a tenant of these matters in a timely manner.
4. Quick Contact for Emergencies (Emergency Service)
Emergency service contacts (water, gas, electricity, elevators) can be found:
- On the information board / notice board in the building’s entrance lobby.
- In the contact section of this website.
